Job Description Manager / Senior Manager HR Shared Services (HRSS Transformation)

Location: Bangalore / Chennai

Employment Type: Full-Time
Function: Human Resources HR Shared Services (HRSS)

. We are looking for an experienced Manager / Senior Manager HR Shared Services (HRSS) to lead HRSS transformation initiatives, standardize global HR processes, and drive operational excellence across the HR Shared Services function.

Key Responsibilities
- Lead and drive end-to-end HR Shared Services (HRSS) transformation initiatives, including process redesign, automation, and continuous improvement.
- Identify opportunities to simplify, standardize, and optimize HR processes across the employee lifecycle.
- Partner with HR COEs, HRBPs, Technology, Payroll, and Operations to implement scalable HR service delivery models.
- Drive digital transformation by leveraging HR technologies, workflow automation, self-service platforms, and HRMS tools.
- Establish and monitor HR Service Delivery KPIs, SLAs, and operational dashboards.
- Analyze HR metrics to identify trends, improve service quality,



and enhance employee experience.
- Lead process improvement initiatives using Lean, Six Sigma, or continuous improvement methodologies.
- Ensure compliance with HR policies, governance standards, and statutory requirements.
- Manage stakeholder relationships across business functions and global teams.
- Lead change management initiatives associated with HR transformation programs.
- Mentor and develop HR Shared Services teams while fostering a culture of operational excellence.

Required Experience
- 8–12 years of HR experience with significant exposure to HR Shared Services (HRSS).
- Proven experience leading HR transformation initiatives involving technology implementation, process standardization, automation, or global HR service delivery.
- Robust understanding of end-to-end HR operations, including:
- Employee Lifecycle Management
- HR Operations
- Payroll coordination
- Employee Data

📌 Manager - HR Shared Services : HRSS Transformation (Bengaluru)
🏢 Omega Healthcare
📍 Bengaluru