Our client in an US based MNC with offices all over the world.

Currently they have an urgent opening for their India office .

Job Specs:

Job location : Vidyavihar, Mumbai.

Designation: Global System Support IT Technician

REPORTS TO: GSS Manager

JOB OVERVIEW:

Provide exceptional customer service and technical support to both internal and external customers through problem analysis and resolution by way of telephone and e-mail communication.

The technician will be responsible for initial contact with customers and will identify, research, and resolve technical issues relating to the customers computer hardware, software, printers, and other peripheral devices.

Resolution can be in the form of desk visits, on-site computer repair, remote control, or documented instructions via e-mail or telephone.

The technician must document every step of the resolution in the ITSM software system.

Additional assistance and administrative support may be required throughout the department.

This is a quick-paced work environment which will require a positive attitude,



organizational and planning skills, multi-tasking, and the ability to maintain emotional control during stressful situations.

RESPONSIBILITES AND DUTIES:
- The Global Systems Support Technician will be the primary day-to-day contact person for all internal and external customers.
- Mobile Phone Support Including procurement, configuring or assisting employees to configure, and troubleshooting issues.
- Respond to questions that arrive via IT Help Ticket, phone, voice mail, email and sometimes in person. All inquiries must have an incident created in the ITSM system for tracking and reporting purposes. All technicians are required to document all the steps that were taken to troubleshoot the issue.
- Creating documentation for knowledge articles or training documentation.
- Resolve username and password problems, uninstalling/re-installing basic software applications and verification of proper hardware and softw

📌 Global Systems Support (Mumbai)
🏢 Maestro Headhunters
📍 Mumbai