(L2/L3 Support)
- Analyze logs/traces, resolve incidents, and coordinate with vendor teams.
- Perform system upgrades, patches, and performance tuning.
- Troubleshoot faults and resolve issues related to charging and rating processes.
- Handle customer complaints, support on-call, and develop SOPs.
- Deep technical troubleshooting and code-level analysis for problem resolution for complex issues.
Must and Valuable to have
- Work experience with MATRIXX Digital Commerce Platform and CCS.
- Knowledge of system architecture expertise
- Knowledge of real-time charging systems (OCS) and telecom billing concepts.
- Familiarity with Linux/Unix environments and shell scripting.
- Experience with databases (Oracle, PostgreSQL).
- Understanding of network protocols (Diameter, HTTP, SOAP).
- Ability to work in high-availability telecom environments