Key Responsibilities and Accountabilities Managerial Responsibilities Candidate will be responsible for
§ Ensuring that all service standards which are committed to PCG customers are met without any hindrance.
§ Stay up to date with markets to provide best solutions to the customers related to their service concerns.
§ Pro and skilled to have on boarding of HNI clients; via PMS, AIF and MF, expertise with KYC and other documents involved in processing.
§ collaborating with cross-functional teams such as Sales RM, Business, technology, operations, legal, risk, and compliance for effective service delivery.
§ Should be well equipped with in-house product and its functionalities leading to process and operational efficiency.
§ Strategic and tactical scheduling and team management to meet service levels improve and manage productivity along with quality.
§ Manage Servicing Operations with minimal or no supervision with complete ownership
📌 Customer Service Specialist (Kolkata Metropolitan Area)
🏢 Kotak Neo
📍 Kolkata Metropolitan Area
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