Manager, Support and Business Operations

? Location: Bengaluru, Karnataka, India (Hybrid)

? Industry: Personal Care Product Manufacturing

? Work Setting: Hybrid

An experienced operations leader is sought to oversee support functions and business operations while driving efficiency, service excellence, and continuous improvement. This role combines technical expertise, operational leadership, and strategic planning to enhance customer experience, optimize workflows, and deliver measurable business outcomes.

Key Responsibilities

Team Leadership
- Lead, mentor, and develop support and operations teams.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Guide technical teams and oversee operational initiatives.

Operational Management
- Manage day-to-day support operations and ensure effective issue resolution.
- Develop and improve operational processes, workflows, and service delivery models.
- Drive process optimization initiatives to improve efficiency and performance.

Performance & Service Management
- Establish, monitor,



and report on service-level agreements (SLAs).
- Define and track key performance indicators (KPIs) related to operational effectiveness and service quality.
- Analyze operational metrics and trends to identify improvement opportunities.

Strategic Planning
- Partner with leadership teams to align operational priorities with business objectives.
- Identify opportunities for automation, innovation, and process enhancement.
- Support long-term operational planning and scalability initiatives.

Cross-Functional Collaboration
- Collaborate with business, product, sales, marketing, and technology teams to support organizational goals.
- Serve as a key point of coordination between support operations and other departments.
- Facilitate effective communication and issue resolution across functions.

Customer-Focused Operations
- Promote a customer-centric approach to decision-making and service delivery.
- Build str

📌 Manager, Support and Business Operations (Bengaluru)
🏢 SoTalent
📍 Bengaluru