This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Automation Engineer 2 - Technical Support based in India.
This is an exciting opportunity for an early-career automation skilled to help shape the future of AI-driven customer support operations. The role focuses on building and scaling intelligent automations that enhance customer experiences, improve operational efficiency, and reduce manual workloads. Working within a remote-first and globally distributed environment, you will collaborate with support, customer experience, and AI teams to design practical solutions using modern platforms and emerging technologies. This position offers significant exposure to AI-powered support ecosystems, rapid learning opportunities, and the chance to make a measurable impact through innovation and continuous improvement.

Accountabilities
- Design, build, and deploy AI-powered automations across customer support platforms and enterprise tools.
- Develop workflows for automated case resolution, intelligent routing,



case enrichment, and support process optimization.
- Prototype, test, and iterate on automation solutions to ensure reliability, scalability, and business impact.
- Collaborate closely with cross-functional stakeholders to translate operational challenges into effective technical solutions.
- Monitor automation performance, analyze outcomes, and continuously improve AI resolution rates and workflow efficiency.
- Support the organization's transition toward AI-first support operations by reducing manual intervention and increasing automation coverage.
- Contribute to maintaining secure, compliant, and privacy-focused automation practices aligned with information security standards.

Requirements
- Foundational experience building AI workflows, automations, or intelligent support solutions.
- Exposure to APIs, scripting languages, automation frameworks, or low-code/no-code platforms.
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📌 Automation Engineer 2 (India)
🏢 Jobgether
📍 India