- Make outbound calls to customers who have abandoned their shopping carts.
- Understand the reasons for incomplete purchases through effective questioning and active listening.
- Provide accurate product information and recommend suitable alternatives or offers based on customer needs.
- Address customer concerns related to pricing, product features, delivery, payment options, or other purchase-related queries.
- Encourage customers to complete their purchases by delivering a positive and personalized shopping experience.
- Maintain accurate records of customer interactions, feedback, and call outcomes in the CRM system.
- Meet daily productivity and quality targets while ensuring high customer satisfaction.