Role Title
: Manager - Learning & Talent Development

Purpose of role
: To own and deliver learning and talent development across M&S; India, building role-based capability and leadership pipelines through integrated learning, assessment and manager-led development. The role ensures consistent execution of mandatory, functional and leadership learning,supported by strong governance, digital adoption and measurable capability outcomes.

Scope of the role:
Responsible for learning operations and talent development programmes across Stores, DC, CustomerServiceCentreandSupportCentre,ensuringscalablecapabilitybuilding,disciplined execution and measurable impact through data-led interventions.

Key Accountabilities,responsibilities,andmeasures
LearningStrategy,Delivery&Governance;
- Owntheannuallearningplananddeliverycalendaralignedtobusinessprioritiesandrolecapabilityneeds.
- Drivedeliveryandgovernanceofmandatory,compliance,induction,functionalandleadershiplearningacrosstheorganisation.
- Own LMS (MyLearning) adoption, ensuring effective use for nominations, tracking,



certifications and reporting.
- Curateandlocalisecontentusingglobal/plcsolutions,internalexpertiseandexternalpartnerstodeliverscalable,blendedlearning.
- Establish periodic learning governance with business, HRBPs and Regional Training Managers to review progress, risks and impact.

Capability Building & Manager-Led Learning
- Create and implement updated onboarding program to ensure smooth integration of recent hires, ensuring cultural assimilation.
- Adapt/designandimplementrole-basedlearningtostrengthenfrontlinecapability,customerexperienceandoperationaldelivery.
- Drive manager-led learning by enabling Store Managers / team leads and leaders to own capability building for their teams.
- LeadTrain-the-Trainerprogrammes,certificationstandardsandtrainer/coachcapabilitydevelopment.
- Embed learning into business rhythms through partnership with HRBPs and business leaders.
- GovernstorelearningexecutionthroughReg

📌 Manager - Learning & Talent Development (Gurugram)
🏢 Marks and Spencer Reliance India Private
📍 Gurugram