Pratish Packaging Pvt Ltd
05, Vakil Industrial Estate, Walbhat Road, Goregaon (E). Mumbai-400 063.
Ph: 91-22-26855342 Email:
[email protected]
Job Description Senior Service Engineer
Position: Senior Service Engineer
Department: Service
Reporting To: Service Manager / Head Customer Support
Location: [Location]
Travel: Extensive travel across India and overseas (if required)
Job Summary
The Senior Service Engineer is responsible for the installation, commissioning, preventive maintenance, breakdown support, troubleshooting, and technical support of packaging machinery at customer sites. The role also involves leading field service activities, mentoring junior engineers, maintaining high customer satisfaction, and ensuring service revenue targets are achieved.
Key Responsibilities
Technical Responsibilities
- Install, commission, and validate packaging machinery at customer sites.
- Perform preventive and predictive maintenance as per service schedules.
- Diagnose and resolve mechanical, electrical, pneumatic, and PLC-related faults.
- Conduct machine performance audits and recommend improvements.
- Carry out machine upgrades, retrofits, and modifications.
- Ensure machines achieve agreed performance standards after commissioning.
- Maintain proper documentation of service activities and machine history.
Customer Support
- Respond promptly to customer service calls and minimize machine downtime.
- Provide technical guidance and operator training to customer personnel.
- Build strong relationships with customers through qualified service.
- Handle customer complaints effectively and ensure timely resolution.
- Coordinate with customers regarding service schedules and spare part requirements.
Team Leadership
- Guide and mentor Service Engineers and Service Technicians.
- Provide on-site technical support during complex breakdowns.
- Assist in technical training for new service team members.
- Share technical knowledge and best practices within the department.
📌 Service Engineer (Mumbai)
🏢 Pratish Packaging
📍 Mumbai