Role & responsibilities
- Thorough product/service knowledge is vital for handling queries confidently
- Develop versatility to handle calls, chats, emails smoothly
- Build rapport quickly through warm, personalized communication
- Actively listen and probe customers to diagnose issues accurately
- Meet urgent service issues promptly to build trust and loyalty
- Follow-up on escalated problems until satisfactory resolution
- Suggest process improvements to management to avoid repeat issues
- Handle grievances with empathy, patience and cultural sensitivity
- Maintain secure customer data records in CRM portals diligently
Preferred candidate profile
Good Communication Skills.
Good Listening skills
Perks and perks
CTC - 30K TO 35K/Month
📌 Customer Care Executive (Gurugram)
🏢 Vatika Hotels
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.