RSMs Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized, multi-disciplinary professionals delivering innovative Microsoft business application solutions for global clients.

RSM is seeking a Dynamics 365 Customer Engagement (CE) Senior Associate with strong implementation experience across Dynamics 365 CE applications and the Microsoft Power Platform. The ideal candidate brings a balance of functional expertise, business process knowledge, clientfacing skills, and delivery ownership. This role offers exposure to complex enterprise implementations, collaboration with USbased stakeholders, and accelerated leadership growth in a fastpaced consulting setting.

Key Responsibilities
- Collaborate closely with USbased project teams and stakeholders to manage priorities, timelines, and deliverables across time zones
- Configure, customize, and implement Microsoft Dynamics 365 Customer Engagement applications to meet client business needs
- Lead the translation of business requirements into detailed functional specifications and solution designs




- Contribute across all phases of the project lifecycle, including requirements gathering, design, build, test, deployment, and postgolive support
- Own functional workstreams and independently execute system configuration, customization, and testing activities
- Facilitate client workshops, discovery sessions, and solution walkthroughs
- Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT), including defect triage and resolution
- Support data migration efforts, including data mapping, transformation, validation, and loading into Dynamics 365
- Configure security roles, access controls, and business rules in alignment with client governance and compliance standards
- Develop and maintain highquality project documentation such as functional design documents, configuration workbooks, test scripts, and user guides
- Support postgolive activities

📌 Microsoft Customer Engagement Senior Associate (Gurugram)
🏢 RSM US in India
📍 Gurugram