Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At
Qualys
, we empower organizations to strengthen their security posture by leveraging cutting-edge cloud and security technologies. Recognized globally as a pioneer in the cybersecurity domain, we’re looking to onboard driven and enthusiastic individuals to join our Technical Support team and grow into tomorrow’s security experts.

Job Summary
We are seeking a
Senior
Technical Support Engineer
eager to start or build their career in cybersecurity. This role is ideal for recent graduates or professionals with up to 3-5 years of experience in technical support, networking, system administration, or IT.

In this role, you’ll work directly with Qualys customers and partners to troubleshoot issues, provide technical assistance, and ensure a high level of customer satisfaction with our cloud-based security products.

Key Responsibilities
- Provide technical support for Qualys Security Applications via phone, email, and MS Teams.




- Troubleshoot customer-reported issues on our SaaS-based platform.
- Ensure clear, friendly, and professional communication with customers throughout the support process.
- Work closely with internal Engineering and QA teams to ensure timely resolution.
- Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools.
- Continually build your knowledge in the areas of cybersecurity, system administration, and network protocols.

Required Qualifications
- 3–5+ years of experience in technical support, IT support, networking, or related fields.
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent.
- Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP, etc.).
- Working knowledge of either Linux/Unix or Windows operating systems.
- Robust troubleshooting and analytical thinking skills.
- Willingness to work in a 24/7 rotational shift

📌 Senior Technical Support Engineer (Pune Division)
🏢 Qualys
📍 Pune Division