Desktop Support EngineerJob Summary

We are looking for a motivated Desktop Support Engineer to provide technical support to end users by installing, configuring, maintaining, and troubleshooting desktop hardware, software, operating systems, and peripheral devices. The ideal candidate should possess strong technical troubleshooting skills, excellent customer service, and the ability to explain technical issues in simple terms.

Key Responsibilities
- Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.
- Provide in office and remote technical support to end users.
- Diagnose and resolve desktop, laptop, printer, scanner, and peripheral hardware issues.
- Install, configure, and support Microsoft Office, Microsoft 365, and other business applications.
- Configure and troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
- Perform password resets and basic User administration.
- Install, configure, and troubleshoot local and network printers.
- Perform operating system updates, driver installations, routine maintenance, and preventive health checks.




- Escalate complex technical issues to the appropriate support teams.
- Perform backup and restoration of user data before system rebuilds or replacements.
- Support basic mobile devices (Android/iPhone) when required.
- Maintain IT asset inventory and ensure proper asset tracking.

Required Technical SkillsOperating Systems
- Strong knowledge of Windows 10 and Windows 11.
- Basic knowledge of macOS (preferred).
- Basic Linux desktop knowledge (optional).

Windows Administration & Troubleshooting
- Windows installation, reinstallation, and configuration.
- User account creation and management.
- Driver installation and troubleshooting.
- Boot issue diagnosis and recovery.
- Safe Mode and Windows Recovery Environment.
- Windows Update troubleshooting.
- Blue Screen (BSOD) troubleshooting.
- Slow system performance analysis.
- Startup and login issue troubleshooting.
- File permissi

📌 Desktop Support Engineer (Nagercoil)
🏢 KANAM LATEX INDUSTRIES PRIVATE LIMITED Nanguner i Tirunelveli District
📍 Nagercoil