Customer Service Advisor (Kollam)

Customer Service Advisor (Kollam)

13 Aug
|
Popular Mega Motors (I
|
Kollam

13 Aug

Popular Mega Motors (I

Kollam

1. Greet customers, listen to their vehicle concerns, and record detailed symptoms for the technicians.

2. Estimates & Scheduling: Develop accurate cost estimates for parts and labor, calculate deductibles, and schedule appointments.3. Workflow Management: Act as the liaison between the customer, mechanics, and the parts department. Track repair progress, prioritize tasks, and manage promised delivery times.

4 Technical Translation: Explain complex mechanical issues and required maintenance in simple, understandable terms for the customer.

5. Sales & Upselling: Recommend preventive maintenance and additional services according to manufacturer specifications.

6. Billing & Follow-up: Review invoices, process payments, and follow up with customers to ensure their satisfaction and encourage repeat business.

Pay: From ₹15,000.00 per month

Perks:
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Advisor (Kollam)
🏢 Popular Mega Motors (I
📍 Kollam

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