Your day to day
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to make their stay more comfortable.
- Handle cash and credit transactions
- Take pride in your appearance and place as a brand ambassador well groomed.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Jump into other ad-hoc duties when your colleagues need your help
- Stay safe all the time. Following our safety procedures, you’ll report all incidents.
- Always know what events and activities are on the day’s schedule .
- VIP Arrivals - Corporate

What we need from you




- Robust communication and interpersonal skills with a guest-first approach.
- Excellent problem-solving skills and the ability to handle guest concerns professionally.
- Leadership skills to guide and support the Front Office team while ensuring smooth daily operations.
- Good knowledge of Front Office procedures and hotel systems.
- Fluency in the local language and good English communication skills; additional languages are an advantage.
- Flexibility to work shifts, including weekends and public holidays.
- Diploma or degree in Hospitality or a related field is preferred.
- Minimum 2 years of Front Office experience, including supervisory or Team Leader experience, preferably with an international hotel brand.
- Commitment to delivering exceptional guest experiences while upholding IHG brand standards.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’

📌 Front Office Team Leader (Gurugram)
🏢 Holiday Inn Express and Suites
📍 Gurugram