We are a leading technology solutions provider committed to driving digital transformation for business across industries. As a startup, we thrive on agility, innovation, and a get things done culture. We are looking for young and energetic professionals who want to grow with us.
Sales Operations Specialist with 5+ years of experience
Key Responsibilities
Order Processing:
Manage the end-to-end order processing workflow, including order
entry loading, tracking, and fulfilment. Ensure orders are processed accurately and
efficiently. Creation of quotations/proposals, Purchase Orders and Sales Orders. Act as
SPOC for Billing/Invoicing Across all aligned Products.
Data Reports Management:
Maintain accurate records of sales transactions,
customer information, client data, and vendor registration. Regularly update
information in company database. Maintaining and organising a digital filing system of
contracts, client communication, and sales materials. Make Pending Order Report /
Tracker as per Product-to-Product Requirement coordinating with customers directly
from Data correctness. Oversee and maintain the CRM system/MS Office, ensuring
data accuracy, integrity, and productive use by the sales team.
Partner/OEM/Vendor/Distributor communication:
End to End Partner Co-Ordination
for Order Loading and Processing. E.g. on Adobe Marketplace, etc. Coordinate with
OEMs and vendors for deal registration and competitive pricing.
Query Management:
Reverting to Partner Basic queries on email viz Docket, Invoice
copy, ETA, Billed or non-Billed.
Customer Support:
Provide support to customers by answering inquiries, resolving
issues, and ensuring satisfaction. Collaborate with the sales team to address customer
concerns.
Payment Follow-up:
Co-ordinate with Customers for Payment Follow Up.
Audit support:
Ensure availability of all documentation during internal and external QA
audits and collaborated with sales to address and resolve