At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Digital Experience Management (DEM) Advisory
Role Description
Skills: DEM Advisor
Experience: 8-11 Years
Hybrid Work Set Up (11 days WFO)
Shift: 12 Noon to 9 PM IST or 1PM to 10 PM IST
Location: Noida/Pune/Bangalore/Chennai/Hyderabad
Purpose
The Junior Digital Experience Advisor leads the BAU activities for the DEM Advisory Services.
Working directly with the account team and with the customer (via the account team) to drive the service along the Digital Experience Improvement Roadmap.
Owning the DX Strategy, DX Improvement Roadmap, DX Measures & Dashboards, DX Communications and DX Governance Framework they will be the trusted advisor and evangelist for all things digital experience.
The Junior Digital Experience Advisor will maintain the roadmap by analysing experience dashboards and measures (sentiment, telemetry & service in DEM Tooling, Service360 & PowerBI) and collaborating with the DEM Capability and Service Operations teams to identify root cause & corrective actions.
As part of the governance framework the Junior Digital Experience Advisor will manage the feedback loops. They will be responsible for creating content to share information to and gather feedback from the end-users, customer, account team and service operations. For example: surveys, written DX updates &