We are seeking an experienced Senior Desktop Support Engineer to provide advanced IT support for end-user devices, desktop infrastructure, and enterprise IT environments. The ideal candidate should have robust troubleshooting skills, experience managing Windows environments, Active Directory, Microsoft 365, networking, and IT asset management. The candidate will also mentor junior engineers and ensure timely resolution of IT incidents while maintaining high service standards.

Key Responsibilities
- Provide L2/L3 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, troubleshoot, and maintain Windows 10/11 operating systems.
- Configure and support Microsoft Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Manage user accounts, groups, and permissions using Active Directory.
- Perform password resets, account unlocks, and Group Policy troubleshooting.
- Diagnose and resolve hardware issues related to desktops, laptops, monitors, docking stations, and accessories.
- Handle software installation, upgrades,



and patch management.
- Support network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP.
- Configure and troubleshoot printers, network printers, scanners, and multifunction devices.
- Coordinate hardware replacement and warranty support with OEM vendors.
- Maintain IT asset inventory and lifecycle management.
- Create and maintain technical documentation, SOPs, and knowledge base articles.
- Support remote users using remote support tools.
- Monitor and resolve incidents through ITSM tools such as ServiceNow, ManageEngine ServiceDesk, Jira, or Freshservice.
- Escalate complex issues to server, network, or security teams when required.
- Assist in IT infrastructure projects, system upgrades, office setups, and migrations.
- Ensure compliance with IT security policies and organizational standards.
- Guide and mentor junior desktop support engineers.
- Maintai

📌 Senior Desktop Support Engineer (Gurugram)
🏢 care infotech
📍 Gurugram