Role: Customer Support Specialist-US ClientsExperience : 2+ YearsShift: 24/7 work workplace with rotating weekly time off. Must be able to work permanent night shifts or assigned rotational shifts.Education: Graduation MandatoryLocation: HyderabadNotice Period: Immediate / 30 DaysWork Mode: Work From Office
Job Summary:
- Experience Level: 2+ years of relevant customer service or support experience, with a focus on U.S. clients
- As a Customer Support Specialist at Zenwork Inc., you will be the frontline in delivering exceptional customer service to our U.S.-based clients.
- Your role involves assisting customers with their inquiries, resolving issues, and ensuring a positive experience.
- You'll handle multiple tasks, such as answering questions via Salesforce, chat, or email, and develop problem-solving skills to address customer needs efficiently.
- With comprehensive training, youll gain the expertise to thrive in a dynamic work environment while consistently providing top-quality service.




- This role also offers the opportunity to contribute to process improvements by suggesting new ideas.
- You'll need to be adaptable, as the job requires working in various shifts, including night shifts.
- If you’re eager to learn, motivated to help others, and ready to embrace a fast-paced work environment, this position is an excellent opportunity to advance your career.

What You’ll Bring:
- 2+ years of experience in customer support, preferred with U.S.-based clients.
- Proficiency in MS Excel
- Excellent written and verbal communication skills, with a focus on delivering clear and professional interactions.
- Strong problem-solving abilities and a customer-centric mindset, ensuring high levels of customer satisfaction.
- Ability to manage multiple tasks simultaneously and maintain a high level of attention to detail.
- Familiarity with CRM systems and workflows, with a preference for experience in Salesforce.

Responsibilities & Requirements:
- Manage customer support

📌 Customer Support Specialist (Hyderabad)
🏢 Zenwork Digital
📍 Hyderabad