Job TitleManager BSA- Digital SolutionsLocationGurgaon HODepartmentDigital TechnologyFunctionDistribution TransformationReporting toSM/CM Digital SolutionsBand4Job Summary
The Digital Centre of Excellence (COE) is a rapidly growing function established less than four years ago, and within this short period, it has driven significant digitization across the organization’s sales and servicing value chains. Our focus spans all distribution channels, where we have successfully modernized key processes and delivered impactful digital solutions that enhance productivity and user experience.
As a Business Systems Analyst within the Digital COE, you will contribute to our core mandate of enabling:
- Smart Digital Solutions
- Improved Productivity
- Enhanced Seller and Customer Experience
The role involves continuously refining existing digital tools, driving higher adoption across field teams, and ensuring recent users in high‑churn channels understand the value of digital ways of working.
You will collaborate closely with business and field stakeholders to design intuitive workflows, support adoption through insightful communication, and leverage data-driven insights.
Our digital platforms generate a wealth of user and process data, and the BSA will play a critical role in converting this into actionable intelligence through smart analytics, ultimately strengthening business decision‑making and improving our digital ecosystem.
Key Responsibilities
Drive Business Analysis Requirement Management by engaging stakeholders, defining detailed BRDs/FSDs/user stories, and owning the product backlog as a Product Owner across both Agile and Waterfall delivery models. Define data flows, integration points, and system interactions across digital platforms and backend systems. Ensure that proposed solutions align with architecture standards, scalability principles, and compliance guidelines by translating business needs into scalable, secure, and enterprise‑aligned
📌 Manager - BSA (India)
🏢 Axis Max Life Insurance
📍 India
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