Job Description: Front Office Receptionist – Luxury Resort

Job Summary

The Front Office Receptionist is responsible for delivering exceptional guest service by creating a warm and memorable first impression. This role involves managing guest check-ins and check-outs, handling reservations and inquiries, coordinating with various departments, and ensuring every guest experiences the highest standards of hospitality expected at a luxury resort.

Key Responsibilities
- Welcome guests with professionalism, warmth, and personalized service.
- Efficiently manage check-in and check-out procedures.
- Handle room reservations, modifications, and cancellations accurately.
- Respond promptly to guest inquiries, requests, and concerns.
- Provide information about resort facilities, services, dining options, local attractions, and activities.
- Coordinate with Housekeeping, Concierge, Food & Beverage, and Maintenance teams to ensure seamless guest experiences.
- Process payments, maintain accurate billing records, and balance cash transactions.
- Handle telephone calls, emails,



and other guest communications professionally.
- Maintain confidentiality of guest information and comply with data privacy policies.
- Upsell rooms, packages, and resort services where appropriate.
- Resolve guest complaints courteously and escalate issues when necessary.
- Ensure the reception area remains clean, organized, and welcoming.
- Follow all resort policies, safety procedures, and luxury hospitality standards.

Qualifications
- Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field preferred.
- Previous experience in a luxury hotel or resort front office is an advantage.
- Excellent verbal and written communication skills in English and Kannada; additional languages are an asset.
- Robust customer service and interpersonal skills.
- Professional grooming and presentation.
- Ability to work flexible shifts, including weekends, holidays, and eveni

📌 Front Office Executive- Resort (Malpe)
🏢 SKU Digital
📍 Malpe