We are looking for a Customer Service Executive to handle customer inquiries and provide support through voice-based communication. The candidate should possess good communication skills, a customer-centric approach, and the ability to resolve customer concerns effectively.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and requests efficiently.
- Provide accurate information regarding products, services, and processes.
- Maintain a high level of customer satisfaction and service quality.
- Follow company policies and quality standards while handling calls.
- Meet individual and team performance targets.
- Escalate complex issues to the concerned department when required.
Required Skills & Qualifications
- Excellent verbal communication skills in Hindi.
- Strong listening and problem-solving abilities.
- Ability to work in a quick-paced environment.
- Basic computer knowledge and typing skills.
- Customer-focused attitude with professional behavior.
Pay: 20,000.00 - 40,000.00 per month
Work from office only.
Office location: Kandiwali west, Mumbai
📌 Walk-in || Customer Service Representative (Mumbai Suburban)
🏢 Trading Cafe India
📍 Mumbai Suburban
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