13 Aug
|
Naukri e-Hire
|
Bengaluru
13 Aug
Naukri e-Hire
Bengaluru
We are hiring for our client ACE DESIGNERS LTD- Peenya, Bengaluru location.
6 days work from office, alternate Saturdays off.
Experience:
8+ years of SAP experience, with at least 3 years in a SAP implementation / support/ lead role.
Robust knowledge of SAP ECC / S/4HANA with expertise in at least 2 core modules (MM, PP, SD, FI/CO, etc.).
Prior experience supporting SAP in a manufacturing industry environment.
Responsibilities
- SAP System Support
Lead the SAP support team across modules (MM, PP, SD, FI/CO, QM, WM, PM, etc.).
Ensure timely resolution of incidents, service requests, and system issues based on defined SLAs.
Coordinate with SAP Basis and infrastructure teams to ensure system stability and performance.
- Team & Vendor Management
Manage internal SAP support team and third-party vendors/AMS partners.
Allocate support tickets, monitor progress, and ensure high-quality service delivery.
Provide guidance, mentoring, and knowledge transfer to junior team members.
- Continuous Improvement
Work closely with business process owners to identify enhancements and change requests.
Implement system improvements and ensure proper testing before deployment.
Ensure SAP solutions are aligned with manufacturing best practices and evolving business needs.
- Governance & Compliance
Maintain documentation for incidents, configurations, enhancements, and knowledge base.
Ensure compliance with IT policies, audit requirements, and data security standards.
Manage SAP user access controls in collaboration with security and audit teams.
- Stakeholder Management
Act as the single point of contact for business stakeholders for SAP-related support.
Conduct regular review meetings with business teams to track support performance and gather feedback.
Collaborate with global/regional IT teams for escalations and cross-system issues.
📌 SAP Support Consultant (Bengaluru)
🏢 Naukri e-Hire
📍 Bengaluru