Job requisition ID :: 108691

Date: Jul 15, 2026

Location: Mumbai

Designation: Senior Consultant

Entity: Deloitte Touche Tohmatsu India LLP

Deloitte.

Be audacious in impact

When was the last time you thought the unthinkable, defined the unfathomable, or did what no one else has dared to try?

At Deloitte, we're creating bold new frontiers for our clients and communities. Our roar echoes across India and beyond. So, bring your unique self and rise louder and leap further than ever before.

Senior Consultant| ITSM | Bangalore | Servicenow
- Job requisition ID: 108691
- Location: Mumbai
- Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile

We are seeking an experienced and result driven ServiceNow Developer at a Senior Consultant level with a solid background in ITSM, ensuring business continuity and compliance with organizational goals.

Key skills required




- Gather, analyze, and document business requirements for ITSM processes
- 6-8 Years of experience reqired.
- Should be a ITSM Developer
- Configure, customize, and enhance ITSM modules including:
- Virtual Agent
- Event Management
- Performance Analytics
- Request Management
- Knowledge Management
- CMDB & Asset Management
- Develop and maintain Service Catalog items, record producers, and approval workflows
- Build automation using Flow Designer for request fulfilment, approvals, notifications, and SLA management
- Configure UI Policies, Client Scripts, Business Rules, Script Includes, and ACLs
- Design, develop, and support REST-based integrations with third-party systems (monitoring tools, CMDB sources, ERP, IAM, etc.)
- Work on CMDB configuration, CI class modelling, relationships, and CMDB health improvements
- Provide production support, troubleshooting and resolving:
- Defects and incide

📌 Senior Consultant | IT Service Management | Mumbai | ServiceNow
🏢 Deloitte
📍 Mumbai