Roles and Responsibilities
- Manage accounts receivable calls to resolve customer queries, disputes, and issues related to medical billing.
- Identify and address denial management strategies to minimize denied claims and optimize revenue cycle management (RCM).
- Collaborate with internal teams such as patient access, insurance verification, and coding departments for seamless communication.
- Utilize robust analytical skills to identify trends in denials and develop effective solutions for improvement.
- Maintain accurate records of all interactions with customers using CRM software.