Role & responsibilities
- To abide by the mission Statement
- To abide by the values and rules of the hotel
- To portray a friendly neat and pleasant image to guests
- To execute all the service with utmost courtesy
- To block rooms as per arrival list and announce to housekeeping
- To ensure placement of amenities and personalized stationers in blocked rooms as per the guest status
- To escort guests to rooms on check in and explain all the facilities provided
- To update on guest profile
- To collect feedback & guest comments from guests
Established Duties
- To block rooms as per Guest Satisfaction and ensure all amenities are placed before his arrival
- Should know all long staying Guests, be aware of their preferences and take extra care of them
- To pay courtesy calls during Guests on local sightseeing areas and shopping facilities when required
- Should be able to advice Guests on local sightseeing areas and shopping facilities when required
- Should make reservation of table in restaurant of Guest choice
- To arrange airport transfer as well as day use cars with the travel desk
- To reconfirm airline tickets of guest as per request
- To receive, check in escort Guest to their rooms as per standard operating procedures
- Should be conversant with the different facilities provided in the rooms
- Should have complete knowledge about hotel facilities such as restaurants, ticketing, shopping areas, banqueting facilities etc
- To ensure all fixtures in rooms in positive working conditions
- To check if rooms are blocked as per guest preferences like: Atrium facing, close to the elevator, away from the elevator etc
- To upsell the next category of rooms while taking a reservation or suites during check in of guests
- To suggest different F&B; outlets for dining to guests
- To promote business center facilities to Guests in case of W/I & FITS