Responsibilities

1. Lead, supervise and motivate the telecalling team to achieve daily, weekly, and monthly lead generation, appointment booking, and conversion targets.

2. Allocate leads to team members and ensure timely follow-ups through effective lead management and CRM utilization.

3. Monitor daily calling activities, productivity, attendance and adherence to established calling schedules. 4. Ensure telecallers maintain high standards of communication, customer service and professionalism during every interaction.

5. Conduct regular call monitoring, quality audits and provide constructive feedback to improve call quality and conversion effectiveness.

6. Develop and implement strategies to improve lead conversion, walkin generation and overall team performance.

7. Coordinate closely with Counsellors, Branch Managers, Digital Marketing teams & Business Development Teams to ensure seamless lead handover and student follow-up.

8. Analyze lead performance, call metrics and conversion reports to identify trends, challenges, and opportunities for improvement.

9.



Conduct daily team huddles, performance reviews and one-on-one coaching sessions to enhance productivity and accountability.

10. Identify training needs and organize regular coaching sessions on communication skills, objection handling, product knowledge, CRM usage and customer engagement.

11. Ensure accurate and timely updating of lead status, call remarks, follow-up schedules and student information in the CRM system.

12. Handle escalated student or parent enquiries professionally and ensure timely resolution while maintaining excellent customer experience.

13. Prepare Daily, Weekly and Monthly MIS reports covering call productivity, lead allocation, follow-ups, appointments, conversions, and team performance.

14. Ensure adherence to organizational policies, standard operating procedures (SOPs), compliance guidelines and quality standards.

15. Collaborate with Digital Marketing, Counselling, Ad

📌 Team Lead – Telecalling Operations (Hyderabad)
🏢 Orient Spectra
📍 Hyderabad