We’re looking for someone who can help us make sure no customer feels ignored, confused, or left waiting.
At Zoof Pets, customer experience is not just about replying to messages. It’s about making pet parents feel heard, updated, and cared for - especially when things go wrong.
What you'll do
- Reply to customer queries on WhatsApp, Instagram, email, and calls
- Ensure customers receive timely updates on orders, exchanges, delays, and issues
- Coordinate internally with operations/logistics to avoid communication gaps
- Follow up on unresolved conversations and make sure nothing slips through
- Maintain a calm, empathetic, and clear tone while communicating
- Escalate urgent issues quickly
- Help improve customer communication systems and SOPs over time
What we are looking for:
- Strong spoken & written communication skills in English
- Strong spoken communication skills in Hindi (not must, be prefered)
- Ability to stay calm under pressure
- Organized and detail-oriented
- Quick response time and strong sense of ownership
- Comfortable speaking to customers over calls if needed
- Loves dogs (important)
This role is ideal for someone who:
- Is available by phone during working hours and can access a laptop for at least 2 hours each day.
- Enjoys solving problems and finding practical solutions.
- Understands that fast, clear communication matters.
- Can handle emotionally charged conversations with maturity and empathy.
- Is curious about how a fast-moving startup operates behind the scenes and eager to learn.