Job Summary

We are seeking a motivated and technically skilled Technical Support Engineer to provide support for networking, cloud infrastructure, Linux servers, and IP telephony systems. The ideal candidate will be responsible for installing, configuring, troubleshooting, and maintaining VoIP solutions, cloud environments, and network infrastructure while ensuring high system availability and excellent customer support.

Key Responsibilities
- Provide technical support for networking, cloud services, and IP telephony systems.
- Install, configure, maintain, and troubleshoot Asterisk-based VoIP systems.
- Configure and manage SIP trunks, extensions, IP phones, and other VoIP devices.
- Monitor, maintain, and troubleshoot Linux-based servers and applications.
- Assist in the deployment, configuration, and basic administration of cloud services and virtual servers.
- Diagnose and resolve hardware, software, network, and cloud connectivity issues.
- Monitor system performance, uptime, and service availability across on-premises and cloud environments.




- Perform routine system maintenance, updates, backups, and health checks.
- Analyze logs and troubleshoot network, server, and VoIP-related issues.
- Maintain accurate technical documentation, support records, and CRM updates.
- Escalate complex technical issues to senior engineers when necessary.
- Ensure timely resolution of support tickets while meeting service-level agreements (SLAs).
- Collaborate with internal teams to improve system performance, reliability, and customer satisfaction.

Required Skills & Qualifications
- Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
- 1–3 years of experience in technical support, networking, Linux administration, or VoIP systems.
- Valuable understanding of TCP/IP, DNS, DHCP, NAT, VPN, VLANs, and routing.
- Hands-on experience with Linux administration and command-line troubleshooting.
- Knowledge of Asterisk, SIP, RTP, PJSI

📌 Technical support engineer (Delhi)
🏢 AKOM Technologies
📍 Delhi