- Make outbound and receive inbound calls to generate leads, promote products or services, and address customer inquiries in a skilled manner.
- Explain product features, pricing, offers, and company services while identifying customer requirements and recommending suitable solutions.
- Maintain accurate records of customer interactions, follow-ups, appointments, and sales activities within CRM or call management systems.
- Follow predefined calling scripts while adapting communication techniques to effectively engage prospective and existing customers.
- Resolve customer concerns, escalate complex issues to relevant departments, and ensure high levels of customer satisfaction throughout the interaction.
- Achieve daily, weekly, and monthly call volume, lead generation, appointment scheduling, or sales conversion targets established by management.
- Coordinate with sales and marketing teams to support campaigns, promotions, and customer retention initiatives through regular communication.
- Continuously enhance product knowledge, communication skills, and customer handling techniques while complying with organizational policies and quality standards.

📌 Tele Caller (Faridabad)
🏢 Akash Placement & Management Consultancy
📍 Faridabad