We are hiring a Customer Experience Specialist (Product Marketing - Ecommerce) to own the end-to-end customer journey for our vernacular touchpoints. You will identify experience gaps, design experiments to fix them, and build measurement frameworks to track whether CX is actually improving over time.

Position:
Consultant (in the marketing department)

Experience
: 3-5 years

Interested candidates can share their profile at [email protected] with the CTC details.

Roles & Responsibilities
- Map the customer journey for regional language users across key touchpoints - identify friction points, drop-offs, and opportunities.
- Own the A/B testing and experimentation roadmap — define what to test, design test hypotheses, and drive execution.
- Build CX measurement frameworks — NPS, CSAT, task completion rates, funnel conversion metrics.
- Analyse customer feedback (VOC), support tickets, and behavioural data to surface experience issues.
- Act as point of contact for key client, ensuring the seamless communication and mainitaing the high level of client satisfaction.




- Understand customer behaviour, and work on improving the customer journey.
- Collaborate with Linguists to validate language/content quality hypotheses through structured tests.
- Present experiment results and CX recommendations to leadership.

Candidate Profile
- Experience in CX, growth, product, or experimentation roles — in e-commerce, D2C, marketplace, or digital-first companies.
- Hands-on experience running A/B tests or controlled experiments (tools: Optimizely, VWO, internal platforms, or similar)
- Excellent verbal and written communication skills.
- Ability to think in structured hypotheses — "We believe [X] because of [Y], so we'll test [Z]"
- Experience with journey mapping, service blueprinting, or CX audit methodologies.
- Can work on GTM strategies and cusotmer behaviour.

Note
:
- The responsibilities are not restricted to the above defined KRA.
- The above KRA can be changed subject

📌 Product Marketing Specialist (Bengaluru)
🏢 Magnon Group
📍 Bengaluru