As the DevOps & Production Engineering - GCC Lead based in our Chennai strategic technology center, you will be the key technical authority and leader responsible for ensuring the 24/7 availability, reliability, and top-tier performance of our next-generation digital banking web and mobile applications across the Asia Pacific region. Operating within a high-stakes, hybrid environment (Cloud and On-Premises), you will champion operational excellence and safeguard customer-facing banking journeys.
In this role, you will lead, scale, and mentor the Chennai team of DevOps and production support engineers, working closely with the counterparts in Singapore. This is a high-visibility, hands-on leadership role-you will drive critical incident resolution, orchestrate deep-dive root cause analyses alongside development teams, and transition operations from reactive troubleshooting to long-term proactive engineering solutions.
About the Opportunity
- Strategic Leadership: Own and scale the 24/7 global operational support strategy for a premier digital banking platform from our Chennai technology hub.
- Hands-on Triage: Actively lead high-severity incident troubleshooting sessions, guiding teams to deliver immediate technical workarounds and permanent fixes.
- Enterprise Scale Architecture: Oversee complex multi-tier ecosystems featuring web frontends, mobile applications (iOS/Android), extensive microservices, and multiple relational/NoSQL databases across hybrid cloud infrastructures.
- Cross-Regional Collaboration: Manage and unify diverse, multi-regional onshore and offshore support engineering teams, coordinating seamless follow-the-sun handoffs between Chennai, Singapore, and other tech hubs.
- SRE & Automation Transformation: Drive the reduction of operational toil by embedding up-to-date Site Reliability Engineering (SRE) a
📌 DevOps & Production Lead (Chennai)
🏢 Smbc Global Services
📍 Chennai
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