IT Support Engineer

Req number:

R8121

Employment type:

Full time

Worksite flexibility:

Onsite
Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated IT Support Engineer ready to take us to the next level If you have strong experience in providing technical support for desktop, laptop, mobile devices, software installation, troubleshooting, endpoint management, and are looking for your next career move, apply now.

Job Description

We are looking for an IT Support Engineer to provide technical support and ensure smooth functioning of endpoint devices and related IT services.



This position will be Full-time, Onsite - Bengaluru.

What You’ll Do
- Install, configure, image, and deploy laptops, desktops, and other endpoint devices
- Support current user onboarding and employee offboarding activities, including device provisioning and access management
- Manage incidents, service requests, and escalations while ensuring adherence to defined SLAs
- Provide technical support to both onsite and remote users across multiple locations
- Troubleshoot and resolve hardware issues related to laptops, desktops, printers, scanners, mobile devices, and peripherals
- Configure and support Microsoft Office, Microsoft 365 applications, Teams, Outlook, and other enterprise software
- Manage user accounts, permissions, and security groups using Active Directory and Microsoft Entra ID
- Support and troubleshoot DNS, DHCP, Group Policy, and domain-related issues
- Configure and support email on

📌 IT Support Engineer (India)
🏢 CAI (Computer Aid
📍 India