Job Purpose
VoIP Engineer (Asterisk, Kamailio) - 5-7 Years Experience

Duties and Responsibilities
A-.
- Minimum required Accountabilities for this role
- VoIP Infrastructure Design & Maintenance:
o.
- Configure, deploy, and maintain FreeSWITCH and Kamailio-based systems.
- o.
- Understanding of VoIP architectures to support business needs.
- o.
- Implement call routing, DID management, and trunk configurations.
- SIP & Call Routing:
o.
- Develop and manage SIP-based call routing for internal and external communication.
- o.
- Troubleshoot SIP signaling issues using tools like Wireshark or sngrep.
- o.
- Optimize routing rules for least-cost routing (LCR) and high availability.
- Monitoring & Performance Optimization:
o.
- Monitor VoIP systems for performance, security, and uptime.
- o.
- Conduct capacity planning and optimize system resources.
- o.
- Implement call quality monitoring tools (e.
- g.
- , RTCP, QoS metrics).
- Collaboration & Support:
o.
- Work with cross-functional teams to integrate VoIP systems with CRM and other platforms.
- o.




- Provide Level 2/3 support for VoIP-related issues.
- o.
- Train team members on VoIP best practices and system usage.

B-.
- Additional Accountabilities pertaining to the role
- Security & Compliance:
o.
- Ensure VoIP security measures to prevent fraud and mitigate risks.
- o.
- Ensure compliance with industry standards and regulations (e.
- g.
- , GDPR, HIPAA).
- o.
- Configure firewalls and SBCs for secure SIP trunking.
- Database & Messaging Integration:
o.
- Integrate VoIP systems with databases like MongoDB and PostgreSQL.
- o.
- Leverage Redis for caching and RabbitMQ for messaging queues.
- o.
- Ensure productive data storage and retrieval mechanisms to support VoIP services.
- Programming & Scripting:
o.
- Develop custom VoIP features and modules using languages like Golang, Lua, Python, C, and C++.
- o.
- Automate repetitive tasks and processes through scripting.
- o.
- Understanding of WebRTC solutions for real-t

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