Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities
- Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end
- VDR should be 100%
- Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports
- Review and tracking of location visits by location RCU Managers
- Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure.
- To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate
- Ensure proper handholding on all Automation process RCU projects. Continuously improvement on TAT
- Ensure error free dashboards are circulated within defined period




- Propose changes suggestions in credit policy-location wise (whenever required)
- Drive all internal process in a manner that the reporting of suspected frauds is timely and fraud is caught before disbursal of loan to minimize fraud loss
- Proactively identifying fraud trends and taking effective corrective measures
- Evaluate the current frauds process continuously and changes to be more effective
- Effectively engaging with Operations, collections and Sales team to understand and contribute to overall processes and reduction in Fraud loss across all Location
- Ensuring highest levels of employee relationship, motivation engagement to drive results high levels of employee satisfaction.

Required Qualifications and Experience

Graduation
- 4-6 Years of experience.

📌 Area Manager (Varanasi)
🏢 Bajaj Finance
📍 Varanasi