Hiring: SME – Customer Support (International Voice Process)

Location: Gurugram (CNX)

Role: Subject Matter Expert (SME) – Fantastic 4

Qualification: Graduate Only

Versant Score: 60+ Mandatory

Experience: 2+ Years in International Customer Service Voice Process

CTC: Up to ₹5 LPA (Approx. ₹33,800 In-hand)

Joining: Immediate Joiners Preferred

Key Responsibilities:

* Provide floor support, coaching, and feedback to agents

* Drive team performance and service-level metrics

* Handle escalations and production calls

* Monitor quality and performance scores

* Support new hires during nesting and ramp-up

* Identify process improvement opportunities

* Resolve customer queries effectively

Desired Skills:

* International BPO experience in Voice, Chat, or Email process

* Excellent English communication skills (B2 Proficiency)

* Strong problem-solving and customer-handling skills

* Ability to manage complex customer queries

* Versatile to work in 24x7 rotational shifts

Selection Process: Ops Round + Versant Assessment

Interested candidates who can join immediately may share their updated resume.

Pay: Up to ₹500,000.00 per year

Work Location: In person

📌 SME (Subject Matter Expert) (Gurugram)
🏢 ENHANCEPLUS CONSULTANT
📍 Gurugram