About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title:
Associate / Sr Associate - Email/Chat support

Job Type:
Full Time

Grade:
H2

Job Category:
Associate

Function/Department:
Operations

Reporting to:
Team Leader

Role Description:
The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions.



The role involves handling customer inquiries, resolving issues, and providing support across multiple communication channels, including phone, email, and chat. The Customer Service Associate will act as a brand ambassador, ensuring client satisfaction, and maintaining positive relationships with customers.

Roles & Responsibilities
- Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively.
- Handle a wide range of customer concerns, including inquiries, product/service issues, billing inquiries, and general inquiries.
- Demonstrate empathy and understanding while addressing customer needs and concerns.
- Proactively follow up with clients to ensure their concerns have been resolved to their satisfaction.
- Escalate complex issues to the appropriate teams or supervisors for timely resolution.
- Adhere to established service level agreements

📌 Associate / Sr Associate - Email/Chat Support (Bengaluru)
🏢 Firstsource
📍 Bengaluru