Customer Relationship Manager – Luxury Gifting & Wedding Invitations
Company: Lachi
Location: Okhla Industrial Area, New Delhi
Employment Type: Full time | Work from Office
Experience: 3–6 years in customer relations, luxury retail, hospitality, wedding services or a similar client-facing role
About Lachi
Lachi is a premium personalised stationery, gifting and wedding invitation brand based in New Delhi. We work closely with discerning individuals, families, wedding clients and corporate customers to create thoughtfully designed, personalised products and invitations.
We are looking for a polished, warm and highly organised Customer Relationship Manager who can understand client requirements, guide customers confidently and ensure a seamless experience from the first enquiry to the completion of an order.
Key ResponsibilitiesCustomer Enquiries and Relationship Management
- Handle inbound calls, WhatsApp messages, website enquiries and social media leads.
- Understand each customer’s requirements and recommend suitable Lachi products,
personalisation options and gifting solutions.
- Explain product details, pricing, quantities, timelines, customisation possibilities and the ordering process clearly.
- Follow up with interested customers and convert qualified enquiries into orders.
- Maintain a professional, courteous and responsive tone across all client interactions.
- Build long-term relationships with repeat customers and important clients.
Wedding Invitation Clients
- Speak with wedding clients and families to understand their invitation requirements, wedding functions, preferred style, quantity, budget and timelines.
- Introduce clients to Lachi’s printed invitations, stationery and motion e-invite services.
- Coordinate consultations and guide clients through available designs, formats and customisation options.
- Prepare and share relevant information, proposals and quotations in coordination with the design and management teams.
- Follow up with wedding
📌 Customer Relationship Manager (Okhla)
🏢 Lachi
📍 Okhla