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Experience:
1–3 years in 5-star hotels, luxury airlines, premium corporate desks, or luxury retail
?Key Responsibilities
- VIP Relations:
Act as the dedicated, high-visibility point of contact for VIPs, from conducting pre-arrival preference research to facilitating smooth check-ins and escorts.
- Experience Enhancement:
Proactively anticipate unstated guest needs, orchestrate milestone celebrations, and coordinate premium transport/reservations.
- Service Recovery:
Own and resolve live guest grievances on the floor by collaborating cross-functionally (Housekeeping, F&B;, Maintenance) for invisible, swift fixes.
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What We Need
- Experience:
1–3 years of front-of-house experience in luxury hospitality, premium retail galleries, or aviation (cabin crew/ground staff).
- Communication:
Flawless English vocabulary, explicit diction, and the confidence to engage with global diplomats and executives.