Brand: Gataca Labs LLP (Nutraceutical)
Website: gataca.in

Job Title

Client Engagement Executive

Job Type
- Full-time

Location
- Office

About the Company

Gataca Labs LLP is a next-generation nutraceutical company focused on developing premium, science-backed wellness products that support performance, longevity, and overall health. Our product portfolio includes Apigenin, Creatine, NMN, Berberine, and other cutting-edge nutraceutical solutions. As we continue to grow our D2C and B2B operations, we are committed to delivering an exceptional customer experience.

Job Summary

We are looking for a passionate and customer-focused Client Engagement Executive to serve as the primary point of contact for our customers. The ideal candidate will handle customer inquiries, resolve order and delivery issues, coordinate with internal teams, and ensure every customer interaction results in a positive experience.

Key Responsibilities
- Handle inbound customer calls, emails, chats, and messages professionally.
- Respond to customer inquiries regarding products, orders, and services.




- Provide accurate information about Gataca Labs' nutraceutical products.
- Track customer orders and provide timely status updates.
- Resolve delivery-related issues, including delays, damaged shipments, incorrect deliveries, and returns.
- Conduct Cash on Delivery (COD) confirmation calls to minimize Return-to-Origin (RTO) cases.
- Coordinate with logistics and internal teams to resolve escalations efficiently.
- Record customer interactions and issue resolutions accurately in CRM systems.
- Follow up on pending customer queries and unresolved tickets.
- Ensure all customer requests are resolved within defined SLA timelines.
- Deliver exceptional customer service while maintaining high customer satisfaction.

Required Qualifications
- Bachelor's degree in any discipline (Business, Communications, or related field preferred).
- 1–3 years of experience in Customer Support, Client Servicing, Custome

📌 Client Engagement Executive (Hyderabad)
🏢 Denary Media Private
📍 Hyderabad