The incumbent is responsible for delivering world class support to the CIBG & IBG Businesses and proactively driving the E2E digital transformation of key client journeys & support activities, including Banking set up & maintenance across multiple platforms.
This job will be responsible to lead, manage, and develop multiple teams of varying levels of role complexities working in a remote working workplace and located in various MGN locations.
Capital Exp. Budget N/A Geography All applicable countries in Mashreq’s network as we further centralize activities under MGN operating model.
4 Key Result Areas
- To effectively manage day-to-day planning,
operations and problem solving to ensure high quality service delivery for CIBG & IBG customers in line with agreed service level agreements across CIBG Digital Channel, FI Online, Correspondent Bank Relationship, Trade and Cash Management Implementation processes.
- Effective manage and drive all change & automation roadmap impacting the digital onboarding and Maintenance processes.
- Delivery of key project work stream initiatives based on agreed objectives and project success criteria for each work stream assigned
- Ensure partnerships with CIBG & IBG business and product teams to drive solutions for improved customer experience, efficiency, and quality service delivery.
- Driving efficiency through continuous identifying process and activity changes along with delivery of benefit realization.
- Optimize staff productivity and provide coaching and counseling whenever required. Job rotation, cross training, performance management and training needs and all other people rela