About Business line/Function: Cash Operations
Responsibilities
Direct Responsibilities
- Internet eBanking application registration
- Provide fast and accurate registration services for BNPP eBanking products by phone, e-mail, instant messaging and Jira to our APAC client facing teams, Implementation managers and also directly with clients.
- Provide training when needed to client facing teams on changes in BNPP eBanking product registration.
- Share APAC added-value information and knowledge with our equivalent Regional Support and Registration teams in NAR and EMEA.
- Participate in drives to continually innovate and optimize our internet eBanking registration activities.
- Compose and update procedures and monthly activity reporting intended for client facing teams.
- Coordinate support tasks and communications with other levels of eBanking support and departments.
- Other internet eBanking related support activities as we continue to grow.
- Communications with team members in Europe,
America and Asia
- Be able to work with and accommodate multi-cultural environments and different time-zones.
- Facilitate smooth communications between team members and external teams within the BNPP organization.
- Integration within the team in BNPP
- Show excellent team spirit and team work
- Show excellent communication skills
- Provide excellence in Quality of Service toward both internal & external clients.
- Integrate the BNPP qualified behaviors which are: Commitment, Creativity, Ambition and responsiveness
- Administration / Reporting
- Perform job assigned by the supervisor
- Participate to meetings organized by the team
- Provide activity report as requested by his supervisor
- Inform management about any issues related to its job
- On-Call & On Site roster
- Participate in duty roster for India holiday, APAC time zone (including Australia) and weekend support, working from home or at office.
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