Details:
Job Description
- Monitoring SIEM systems to detect IT security incidents in Stefanini's client environments.
- Incident Management:
- Incident investigation and diagnosis: analyzing the cause of the incident, selecting a solution/escalation path.
- Routing incidents to the correct groups: detailed review of incidents, logging detailed analysis in the ticket. Routing the ticket to the correct group, ensuring communication, and following up within the group.
- Tracking the resolution of the incident and providing regular updates to users or representatives regarding the progress/closure of the incident.
- Supporting the incident management process, proposing current processes, and developing solutions to improve efficiency.
- Responding to requests via email and other electronic means for technical support.
- Continuous improvements:
- Performing manual alert correlations in accordance with predefined procedures and project/client-specific requirements.
- Advising on repeatable processes demonstrated within the company and the IT group.




- Offering guidance in defining KPIs, deliverables, and/or metrics for services, processes, and technologies.
- Conducting root cause analysis and providing recommendations: regular review of incidents, grouping them by cause, and suggesting measures to reduce/eliminate incidents.
- Working in alignment with SLAs for the daily operations of the monitoring team.
- Documenting procedures used to resolve issues for future reference.
- Assisting junior colleagues with project onboarding and providing technical support when needed.
- Offering technical recommendations to the client to mitigate risks and/or actions to be taken to prevent the spread of detected threats.
- Proactively searching for potential cyber threats in allocated systems and recommending actions for their prevention.
- Creating rules and policies on IT systems based on client/employer requirements.
- Actively participating in advanced cybersecurity discussions/meeti

📌 IT Security Analyst, II (Hyderabad)
🏢 Stefanini North America and APAC
📍 Hyderabad