Join us as a Human Resources Business Partner for Operations
- Partner with the HR leadership team to shape and deliver a fit-for-purpose HR service catalogue aligned to business priorities
- Youll provide leaders with expert advice, insight and decision support, helping build our people strategy and drive effective workforce planning
- Take on an influential role as you join a team with high standards and a passion for delivering excellent outcomes for our business, colleagues and customers
- We''re offering this role at director level

What youll do

In this role, youll act as the HR subject matter expert for Operations, defining and delivering people plans that support the agreed HR service catalogue and enable the wider business strategy. Youll work closely with India-based operations managers and global process owners to align local capacity plans with global delivery requirements. Youll also play a key role in strengthening our employer value proposition for operations talent in India, enhancing branding and candidate experience to remain competitive in the GCC market.





Youll also be:
- Supporting the adoption of an operations excellence culture, embedding a service-quality and efficiency mindset through targeted talent and engagement initiatives
- Shaping the workforce strategy, contributing to build vs. buy and right-shoring decisions while identifying internal upskilling needs and capacity requirements across offshore populations
- Driving reskilling and upskilling initiatives to prepare operations colleagues for increasing automation and digitisation of processes
- Coaching team leaders and first-line managers to strengthen people-centric and performance-led management practices
- Supporting change and transformation activity, including process migrations, restructures and digital initiatives for effective adoption and accountability at team level
- Leveraging HR data to provide actionable insights on hiring, attrition, learning and engagement

The skills

📌 Human Resources Business Partner Operations, Director (Chennai)
🏢 Natwest Digitalx
📍 Chennai