Role & responsibilities - Analyst - Business Management

Key Responsibilities-
- Performance Management
- Oversee measurement and enhancement of VCC's performance.
- Develop and implement VCC performance management processes to support the achievement of VCC objectives ensuring alignment to Group strategy and goals.
- Overwatch on performance standards, work with Performance management lead to ensure each initiated transition defines SLAs and KPIs that meets the overall VCC performance standards
- Establish regular cadence with key stakeholders
- Support in Designing and implementing incentive programs to drive performance and productivity improvement
- Performance Dashboards and Reporting
- Build and maintain the VCC performance dashboards that shall be released regularly to VCC management team and functional areas to aid in proactive risk management and decision making
- Analyse business performance data, identify trends and areas for improvement in the VCC service delivery and operations
- Proactively identify,



manage and resolve risks and issues in the identified performance measures for the VCC and per function
- Manage the release of VCC regular reports to key VCC stakeholders within the VCC organization and Center and LBUs
- Benefit Tracking
- Develop and implement frameworks including appropriate governance mechanisms for tracking benefits and outcomes of VCC initiatives.
- Manage collection, and maintain accurate VCC database for HC, costs and target benefits
- Monitor and regularly report the perks including variances, triggering necessary management actions
- Support VCC stakeholders on developing business cases aligning to Group strategy

Qualifications
- Experience: 4 + years of experience in a business performance management, data management, portfolio or project management role.
- Education: Bachelors degree in Business, Management, or a related field.
- Proven experience in portfolio or project management with exposure in a shared services environ

📌 Analyst - Business Management (Bengaluru)
🏢 Prudential Technology And Services
📍 Bengaluru