Responsibilities
- Handle outbound calls to customers for collections purposes.
- Maintain a qualified and courteous demeanor at all times.
- Utilize banking software and CRM systems to manage customer data and interactions.
- Ensure accurate and timely updates of customer payment information.
- Resolve customer queries and provide necessary information related to payments.
- Collaborate with the team to achieve daily, weekly, and monthly collection targets.
- Identify and escalate potential payment issues or disputes to the relevant teams.
- Maintain a high level of data privacy and security, adhering to company policies.
- Stay updated with industry trends and best practices in collections and customer service.

Qualifications
- Fresher can also apply




- Minimum 6-12 months of Outbound Collection customer service experience in the Banking or BFSI industry preferrable
- Strong ability to handle difficult situations with professionalism.
- Familiarity with banking software, CRM systems, and online banking platforms is essential.
- Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
- A proactive and solution-oriented approach to problem-solving.
- Ability to work independently and manage a high volume of calls efficiently.
- Basic knowledge of collections processes and payment methods.
- Proficiency in Microsoft Office or similar productivity tools.
- Willingness to undergo training and stay updated with company policies and procedures.

📌 Walk-in || Collection Executive (Chennai)
🏢 Quess
📍 Chennai