FunnelFox is a no-code platform that helps app developers grow revenue through web2app funnels. Launched two years ago as Adapty s new project, it s already showing impressive growth. Marketers and product managers can build, launch, and optimize funnels in hours instead of months, all without writing a single line of code.

The Role

We re looking for a strong Technical Support Specialist to join our growing team. You ll help customers onboard successfully, solve technical challenges, and play a key role in shaping how our Support function scales over time.

Working Schedule

This role follows a non-standard working schedule designed to provide extended coverage for our customers.

Your regular working day starts at 11:00 CET. On certain pre-planned days, based on team coverage needs, your schedule may shift 2 hours later, meaning you ll work from 13:00 CET instead.

We always communicate these schedule adjustments in advance, and this flexibility is an essential requirement for the role.
- Provide customer support and meet SLA goals by promptly addressing inquiries.
- Provide fast,



personalized initial responses for technical investigations.
- Escalate advanced technical issues to developers and provide detailed reports upon escalation.
- Update product documentation in cooperation with the team.
- Communicate daily with the team and share the latest updates.
- Build relationships and trust-stay friends with our customers and make them love FunnelFox.

You will be a great fit if
- You have a proven background: 1+ year in 2nd line technical support in B2B companies.
- You re a pleasant and patient communicator, tolerant of different people, and you enjoy communication.
- You have excellent English (B2+): your writing is as solid as your speaking skills.
- You have basic SQL knowledge and can work with server logs.
- You re familiar with Kibana (ELK Search) and REST APIs.
- You have basic front-end development skills.

Disclaimer: This job posting has been aggregat

📌 Tech Support Engineer (India)
🏢 Adapty Solutions
📍 India