Job Description

Purpose of the role

To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards.

Accountabilities
- Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.
- Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations.
- Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.
- Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders.
- Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.
- Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies.




- Identification of industry trends and developments to implement best practice in quality assurance services.
- Participation in projects and initiatives to improve quality control efficiency and effectiveness.

Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a explicit set of leadership behaviours to create an environment

📌 FCS People Leader (Noida)
🏢 aed69ff7-9580-475a-be6b-695428d41706
📍 Noida