Job Purpose
- This position is open with Bajaj Finance ltd.
- An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management.
- This role requires Works collaboratively in a multi-disciplinary team setting
Duties and Responsibilities
PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)- All system enhancement, design, development, testing and roll out with the help of various stake holders i.e.
- COE, IT, Ops etc.
- Delivery of volume from service channels.
- “ cashier & call center service.
- Delivery of volume from new identified channels like digital, CIBIL watch.
- Daily system / process support to sales team.
- Daily business MIS preparation and roll out.
- Monthly incentive calculation and roll out.
- Contest calculation and roll out.
- Liaise with HR team for various activities like R&R;, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc.
- Track and Manage On roll & Off roll headcount and productivity.
- Liaise with Risk team for Offer generation,
policy changes etc.
- Classroom Training & Training over call for any new enhancement, changes in product / processes.
- Allocation of monthly offer base to sales / call center team.
- Conducting various business meet like ZSM / RSM meet / Contest based trips.
- Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management.
- Managing various vendors: ensuring timely onboarding, calculation of payout etc.
- Monthly inputs for SMT reporting and Deck preparation.
- Annual inputs for LRS & AOP Deck preparation.
- 4.
- MAJOR CHALLENGES(Challenges faced on an on-going basis in carrying out the job)
- Major System issues and TAT for its resolution.
- Frequent system changes.
- Roll out of new system enhancement / customer communication across various channels.
- 5.
- DECISIONS(Key decisions taken by job holder at his/her end)
- NA6.
- INTERACTIONS(Key