Ridhira Group is a diversified organization with businesses across Real Estate, Wellness, Hospitality, and AI-driven HealthTech. We are looking for a customer-focused and target-driven CRM Sales Executive to build robust customer relationships, drive conversions, and ensure an exceptional customer experience.
Key Responsibilities
- Manage inbound and outbound customer interactions through calls, emails, and WhatsApp.
- Follow up with leads generated through marketing campaigns and other channels.
- Convert qualified leads into site visits, bookings, or sales.
- Build and maintain long-term relationships with prospective and existing customers.
- Understand customer requirements and recommend suitable products or services.
- Maintain accurate customer records in the CRM system.
- Coordinate with Sales, Pre-Sales, and Marketing teams for smooth lead management.
- Ensure timely follow-ups to improve lead conversion rates.
- Address customer queries and resolve concerns professionally.
- Prepare daily, weekly, and monthly sales and CRM reports.
Required Skills
- Excellent verbal and written communication skills.
- Strong persuasion and negotiation abilities.
- Customer-centric approach with good relationship management skills.
- Basic knowledge of CRM software and Microsoft Excel.
- Ability to work in a fast-paced, target-oriented environment.
- Strong follow-up and organizational skills.
Qualifications
- Bachelor's degree in any discipline.
- Experience: 4 - 9 years in CRM Sales, Customer Relationship Management, Inside Sales, Tele Sales, or Real Estate Sales.
- Experience in Real Estate, Hospitality, Wellness, or Luxury Sales will be an added advantage.